Return & Replacement/Exchange Policy
Replacement Policy:
• GRIPP will replace the product at no cost if the wrong item is received.
• Raise a replacement request within 3 days of delivery.
• Replacement orders ship within 72 hours. If unavailable, a refund will be issued.
• Products must be returned in perfect, sellable condition for a replacement. If not, replacement requests will be denied.
Conditions for Exchange/Replacement:
- Only one exchange or replacement per order is allowed.
Replacement Window:
- 7-day replacement policy.
Steps to Initiate an Exchange:
- Email care@technolifeindia.com with the invoice, an image of the item, and the reason for replacement.
- GRIPP will not arrange reverse pickup for the returned item.
- The exchange/replacement will be processed after receipt and inspection.
Inspection:
- GRIPP reserves the right to inspect the product before processing returns or exchanges.
Unavailable Items:
- If the exchange item is out of stock, a refund will be issued.
Damages and Issues:
- Contact us immediately if the item is defective, damaged, or incorrect upon reception.
Exceptions/Non-returnable Items:
- Certain items like screen protectors, tempered glass, adhesive products, and clearance sale products cannot be returned.
- Non-returnable if the product is damaged, incomplete, or the replacement is requested after 7 days.
Refunds:
- Refunds will be processed within 10-15 business days after inspection. Allow 1-2 billing cycles for the refund to appear on your statement.
- If more than 15 business days have passed after approval, contact care@technolifeindia.com.
For any further assistance, please reach out to our customer service team, available Monday - Friday, 11 AM to 5:30 PM IST (excluding holidays)